One of the biggest complaints about TurboTax is the ease with which it attempts to upgrade users to the next-tier product. A 2019investigation by ProPublica found that Intuit, TurboTax’s parent company, was deliberately hiding its free filing services from Google and other search engines. As of this writing, TurboTax’s free file options are clearly advertised. You can even start preparing your return using the free version, and if TurboTax recognizes that you’ll need additional forms, it will prompt you to upgrade. Fees aren’t due until you file your return, regardless of which package you choose.
I efiled yesterday as I’ve done for many years using Turbo. For the 2nd consecutive year, Turbo, in error, refers to box 14a on my 1099-R. I call their CS # and after holding for nearly 25 mins in silence, I finally ask the clueless but polite agent what’s going on.
Missing stimulus payments and other tax software concerns
For basic software-related questions, you can select the ‘Help’ icon from the software menu to open the “TurboTax Assistant.” From Turbotax Review For 2021 there, you can ask questions and find relevant help articles. Rideshare drivers can connect their app straight to TurboTax.
Spent an hour on the phone with a rep trying to get the fee removed. She stated she could refund me once I submitted my state https://turbo-tax.org/ even though that was supposed to be free filing also. Once I got everything done she stated “I’m sorry I can’t refund you.”
And remember, TurboTax doesn’t take any payment up-front; you simply pay when you file your taxes. Unlike the other downloads, the Home & Business software download provides support for deducting business expenses and filing self-employed, contract, freelance, and other non-W2 income.
- And TurboTax Live experts have an average of 15 years of tax help experience, meaning you can be assured they know current tax laws.
- Get the latest tips you need to manage your money — delivered to you biweekly.
- You can also just drop off your taxes and they will handle it for you.
- Once I got everything done she stated “I’m sorry I can’t refund you.”
- It has an appealing look and provides easy access to the tools you need, for the most part.