5 Reasons to Call Clients Back that You Can’t Schedule

Call Client5 Reasons to Call Clients Back that You Can’t Schedule


We all get busy with the day-to-day demands of our jobs. Couple that with the amount of social media, texts, emails, and other kinds of minute-by-minute shoulder tapping distractions and it is easy to forget about the calls from clients that we can’t fit into our schedule.

Messages from people seeking services, even if you can’t see them, should be returned as soon as possible.

Here are 5 reasons why.

  1. Respect: Calling clients back and making contact will show a level of respect for them and could actually help. No, you are not offering counseling over the phone but you are helping them to feel good out about reaching out for help.
  1. Offer Referrals: If you cant see them, offer suggestions of people who could, doing so will help them make connections with other counselors and they will feel like their call to you was of value to them.
  1. Build Your Practice: Helping others get connected to services will also help you. Colleagues love referrals and people seeking services appreciate your help, this kind of professional goodwill is often returned in kind and potential clients will remember the effort you took to help them.
  1. Network: Connecting people to other helping professionals is an investment in your network. When you receive a referral from another counselor you remember that counselor’s name and goodwill. They will remember you as well.
  1. Develop a Positive Reputation: Helping others is what we do in social work, it feels good and it is why we are here. Going the extra mile for people, even if there is no billing involved, matters. By respecting others and helping in the ways we can, we develop a reputation as a positive, genuine helper and this is a rewarding feeling.


When you receive a message from a new person requesting an appointment and your schedule is full take the time to call them back. It is respectful, helpful, and your goodwill matters.


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J. Christopher Hall, LCSW, Ph.D.

J. Christopher Hall, LCSW, Ph.D.

Chris holds a PhD and LCSW specializing in clinical individual and family therapy. He is a researcher, educator, practitioner, and supervisor with over 16 years experience. He has published chapters and articles in peer reviewed scientific journals and is an active scholar on the effectiveness of clinical practice.

June 14, 2014


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