A cute joke to illustrate the importance of feedback to clients and patients.
A sweet old lady telephoned St. Joseph’s Hospital. She timidly asked, “Is it possible to speak to someone who can tell me how a patient is doing?”
The operator said, “I can, what’s the name and room number?”
The old lady in her weak voice said, “Norma Findlay, Room 302.”
The operator replied, “Let me place you on hold while I check with her nurse.”
After a few minutes the operator returned to the phone and said,
“Oh, I have good news, her nurse just told me that Norma is doing very well. Her blood pressure is fine; her blood work just came back as normal and her physician, Dr. Cohen, has scheduled her to be discharged on Tuesday.”
The old lady said, “Thank you. That’s wonderful! I was so worried! God bless you!”
The operator replied, “You’re more than welcome. Is Norma your daughter?”
The grandmother said, “No, I’m Norma Findlay in 302. No one tells me sh*t.”
